Who we are :

We are a triple Queen’s Award-winning commercial recycler with over forty years’ experience in the recycling and waste management industry. Our commercial services support our social welfare charity, which helps vulnerable people to work their way back to independent living.

As an industry leader, we pride ourselves on the quality service, efficiency and innovation at the heart of all our departments. We aim to deliver innovative solutions and big savings to our customers while maintaining our community focus and family business feel.

Job Purpose:

The purpose of this role is to ensure smooth running of all site operations whilst the site manager is vacant. You will be responsible for the office administration along with the general running of the yard, whilst dealing with customer enquiries on a day to day basis.

Alongside the office admin you will also be required to assist the team with the site operations when needed. This will include dismantling of ELV’s and the processing of ferrous and non-ferrous metals.

This role is extremely varied and will give someone a great opportunity to develop their skills in the recycling industry whilst offering you a wide range of experience.

Responsibilities:

  • Dealing with internal and external email/phone requests
  • Ensure that all policies and procedures are followed
  • To provide a high level of customer service
  • Request and process all documentation from customers, references and annex VII’s
  • Weighbridge admin, updating spreadsheets and data entry
  • Cash handling and processing payments
  • Face to face, email and telephone communication with customers
  • Ensuring continuous compliance for all site operations
  • To train and carry out all safety inductions to staff and any external visitors
  • To enforce all health and safety procedures are followed
  • Efficient stock control
  • Transport planning
  • Ensure the site training records for EHS, including the safe systems of work are up to date, accurate and available for all members of staff
  • To liaise with the RL transport team to book collections
  • Maintain drivers’ files, manage tach card records and provide information required to the RL transport team
  • General site updates, reporting of performance and escalation concerns
  • Report and update site KPI’s to management
  • Accurate data entry using excel spreadsheets or on internal IT software’s
  • Assisting with the dismantling of ELV’s when required
  • Assisting with the purchasing and processing of metals
  • General housekeeping and accordance to EA standards
  • Willing to train and develop

Person Specification

  • High attention to detail
  • Computer literate and familiar with Microsoft Office Software’s
  • Customer service experience
  • Experience of working in a fast-paced environment
  • Good organisational skills
  • Ability to communicate with a wide range of people such as staff, directors and customers
  • Willing to be flexible with working hours
  • A great team player
  • Excellent verbal and written communication skills
  • Be able to prioritise responsibilities effectively
  • A ‘Can Do’ positive attitude
  • Determined and resilient approach
  • Can demonstrate fresh thinking and ideas
  • Working independently
  • Trustworthy and loyal
  • Honest and confidence to express your opinions
  • Office experience is essential
  • Weighbridge experience preferred but not essential
  • To be able to think on your feet and to make decisions in line with RL procedures and policies
  • To be able to engage with all members of staff and release potential colleagues if required

Skills, Knowledge and Experience

Desired:

  • Previous experience within the Recycling Sector
  • Previous yard experience
  • FLT Driver License

Essential:

  • Equivalent 3 GCSE A-C (including Maths and English)
  • Efficient in the use of Microsoft Office (Word, Excel and Outlook)
  • High attention to detail and the ability to work accurately
  • Previous experience in an administrative role
  • Excellent communication skills
  • Well organised and structured approach to work

Benefits:

  • Health Care Cash Plan Scheme (after qualifying period)
  • FairQuid Credit Union Savings and Loan Scheme (after qualifying period)
  • Employee Wellbeing initiatives
  • Employee reward scheme
  • Discounted tickets to tourist attractions
  • Staff family events
  • Excellent progression opportunities
  • Cycle to work
  • Salary Sacrifice Lease Car Scheme

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

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Apply now to join our award-winning team. Whether you’re starting your career or looking to bring your expertise and experience to a unique, social business, we’re developing a growing, diverse staff team.

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