The process is ongoing and we will be reassessed again to ensure we keep up the good work. The improvements affect everyone and are not merely a paper based exercise – better communication is key and this is one part of our push for excellence. To achieve this we looked at everything we do and came up with an in-house ISO operating manual. This is, in effect, the bible of how we run and is available for any member of staff to read via their line manager. This was collated and is maintained by Chris Wylie with input from all the line managers.
We then trained Chris Wylie, Robert Jackson and Tom Carysforth-Nadin on how to do internal audits so that we can self police to ensure that we are following the procedures which have been set out. The team have been visiting the different sites over the last few months to ensure this is the case. Finally, between 2nd and 5th February we underwent the full external audit to see whether we would be granted the awards. This audit went into great depth and looked at all the above aspects.
The assessors were hugely impressed with the company and all of our employees so a big thank-you and congratulations to everyone who makes the company what it is.
